Benefits:

Dental insurance
Free uniforms
Health insurance
Vision insurance

EOE/Drug Free

Hospitality Enterprises, Inc. is seeking a Reservationist for their Howard Ave office in New Orleans, La.
The candidate will be rotating between office and Ticket Booth-Creole Queen and should be able to work a rotating flexible schedule.
The successful candidate will have good work ethic and an outstanding personality while being able to handle difficult callers.
The successful candidate will have extensive knowledge of New Orleans culture, tourism/events, and navigation of city streets.

Qualifications/Education/Skills :

High School Diploma or equivalent.
Must be able to work flexible shifts including nights, holidays, and weekends.
Previous customer service experience.
Ability to read and understand English.
Ability to sit for an 8 hour shift.
Excellent communication skills.
Strong computer skills required.
Previous sales experience strongly preferred
Extensive knowledge of tourism and the New Orleans area

Job Purpose :

Per cap sales, third party sales, call center sales
Booking of reservations for customer requests for all Hospitality Enterprises companies
Responsible for answering incoming calls and customer inquiries and responding to email requests
Responsible for addressing difficult customer concerns and issues, and escalating when necessary
Responsible for all administrative duties, as assigned
Responsible for meeting personal and team sales goals
Responsible for daily inventory management

Essential Functions :

1.1 Customer Service

Proper phone etiquette
Handle each call with high customer service skills
Handle each customer call as thoroughly as possible, escalate if necessary
Provide constant communication between Operations Supervisors, drivers, dispatchers, and customers

1.2 Time Management

Manage flow of call volume
Manage call times
Prioritize job assignments (agreed upon with Supervisor)
Completes job assignments on time

1.3 Sales

Answer any questions proposed by visitors concerning the city and Hospitality Enterprises products
Discuss upsells on every call
Analyze, by company, daily per cap reservations for discrepancies, payments, and confirmations; per reservation audit procedure
Meet daily and monthly sales goals
Meet team goals as measured by department sales

1.4 Problem Solving

Use creative solutions to resolve customer concerns and problems
Makes suggestions to the team and supervisor for work flow improvements

EOE & Drug Free Workplace

**It is not our practice to ask for personal information prior to our on-boarding process. We conduct in-person interviews with all of our candidates. Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **

Compensation: $13.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Hospitality Enterprises, Inc.

Our Story

Hospitality Enterprises, Inc. / bigeasy.com is a family-owned group of companies with over 40 years of experience in the hospitality and events industry. Our holdings represent the finest in Louisiana travel services, meeting planning, transportation, accommodations, attractions, and entertainment. We have the knowledge and resources necessary to craft an unforgettable Louisiana trip or event.

Whether you’re cruising the Mississippi on an authentic riverboat, exploring the bayou on a swamp tour, attending a major sporting event, planning a wedding, or bringing your whole group to New Orleans, Hospitality Enterprises has the expertise to make it happen!

Our Culture

With over 40 years in the hospitality industry as a family-owned company, we understand the value and importance of our employees. Our company recognizes the necessity for career development and nurtures the talent throughout the multitude of companies that are part of the Hospitality Enterprises holdings. A career with us provides many opportunities for advancement in a family-like atmosphere which celebrates loyalty, inclusion and diversity within our community.

Total Compensation

At Hospitality Enterprises, we know it is important to balance a successful career with a healthy lifestyle involving family, friends, and community. We offer our employees a total compensation package that far exceeds the value of their base salary alone and helps employees achieve that balance.

Insurance Benefits include Medical, Vision, Dental, Voluntary Life Insurance, Hospital Indemnity, Critical Illness, Short Term and Long Term Disability, Cancer, and Accident coverage. Insurance benefits are available to full-time employees first of the month after 60 days with the company.

Full-time employees who have been with the company for 90 days are eligible for 40 hours of sick time. After one year full-time employees are eligible for 80 hours of vacation time. We also offer six paid holidays per year.

**It is not our practice to ask for personal information prior to our onboarding process. We conduct in-person interviews with all of our qualified candidates that have been selected for an interview. Should you ever be asked to give out any of your personal information, please contact our Human Resources Department. **

Company Website: www.bigeasy.com

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Have you ever worked for any of the following companies: Hospitality Enterprises, Airport Shuttle Inc, New Orleans Tours, New Orleans Paddlewheels (Creole Queen), Jean Lafitte Swamp Tours? If so, which one and the year?*

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This position requires you to work a rotating, flexible schedule which would include days, nights and weekends. Can you work this schedule?*

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This position requires use of Microsoft Office, Excel, Word, and multiple office machines including fax and copy machines. Explain your experience using these.*

This job will require sitting and talking on the phone for long periods of time. Are you comfortable with this environment?*

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I was referred to this position by a current employee

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Hospitality Enterprises, Inc.

Reservations/Ticket Booth Agent

Location

New Orleans

Type

Full Time

Hospitality Enterprises, Inc.

Company Website: www.bigeasy.com

Or apply here.

Yes, Text Me!

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Hospitality Enterprises, Inc.

Reservations/Ticket Booth Agent

Location

New Orleans

Type

Full Time

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Hospitality Enterprises, Inc.

Company Website: www.bigeasy.com

Or apply here.

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