Chateau Saint Denis

Front Desk Manager Chateau Saint Denis Natchitoches La

Location

Natchitoches

Type

Full Time

Benefits:
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Vision insurance
Chateau Saint Denis Hotel
Front Desk Manager 

Qualifications Essential 
  • High school graduate or equivalent vocational certificate. 
  •  Compute basic arithmetic. 
  •  Familiarity with yield management and cost controls. 
  •  Ability to: 
  • a. Perform job functions with attention to detail, speed, and accuracy. 
  • b. Prioritize and organize. 
  • c. Be a clear thinker, remain calm, and resolve problems using good judgment. 
  • d. Follow directions thoroughly. 
  • e. Understand guest’s service needs. 
  • f. Work cohesively with co-workers as part of a team. 
  • g. Work with minimal supervision. 
  • h. Maintain confidentiality of guest information and pertinent hotel data. 
  • i. Ascertain departmental training needs and provide such training. 
  • 6. Input and access information in the property management system. 
Desirable
1. Previous supervisory experience.
2. Ability to suggestively sell.
3. Previous guest relations training.

Essential Job Functions
Customer Service
Maintain positive guest relations at all times.
Resolve guest complaints ensuring guest satisfaction.
Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
Work closely with Housekeeping and Maintenance management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
Works with Director of Operations and General Manager on availability of room types, room counts, and rate structure
Maintain log of packages coming into hotel
Provide guest room tours if requested
Attend designated meetings.
Balance room types as needed.
Manage inventory-including third party inventory.
Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or walked guests.
Audit surrounding area hotels daily for status of rooms, rates, discount rates, third party re-sellers and packages.

Communication/Active Listening/Effective Instruction
Monitor the communication logs and ensure that guest requests are followed up within 15 minutes.
Document pertinent information in department log book
Monitor guest mail and ensure that it is processed according to procedures.

Professionalism/Poise
Answer department telephone within a timely manner, using correct greeting and telephone etiquette.
Manages guest problems with understanding and sensitivity
Maintains professional and ethical standards in the work environment
Promote quality of the company’s goods and services Team Leadership/Motivational
Ensure that front desk staff is aware and knowledgeable of all rates, packages, and promotions.
Ensure that staff report to work as scheduled.
Generate weekly schedules as needed.
Coordinate breaks for staff.
Assign work duties to staff.
Inspect grooming and attire of staff; rectify any deficiencies.
Foster and promote a cooperative working climate, maximizing productivity, and employee morale.
Ensure that the front desk team Emails/Calls welcome centers on a daily basis - maintaining good working relations. 
Review previous night’s no-shows; verify and ensure billing of such.
Assist guests with reports of lost/stolen articles, following hotel policy.
Monitor the staffs’ interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
Monitor guest mail and ensure that it is processed according to procedures.
Maintain sundry inventory-including submitting an inventory once a month, and ensuring sundry shelves are stocked daily.
Ensure that team prints reservation activity from prior day and make sure all market segment codes are assigned and deposits are collected.
Monitor avail for next 90 days to have knowledge of sold out lack of available, reserved restricted, and out of order rooms. 
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Print special requests report and block according to specifications.

Problem Solving/Decision Making
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as needed.
Maintain complete knowledge at all times of:
o All hotel features/services, hours of operation.
o All room types, numbers, layout, décor appointments and location.
o All room rates, special packages, promotions, and comp rooms
o Daily house count and expected arrivals/departures.
o Room availability status for any given day.
o Scheduled in-house group activities, locations, and times.
o Group allocation/pick-up

Physical Abilities
1. Regularly required to stand; walk; use of hands, hearing. Frequent reaching. Occasional sit; climb or balance; and stoop, kneel, crouch, or crawl. 
2. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus 
Compensation: $35,568.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: www.chateausaintdenis.com

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